ITIL 4 Foundation free videos and free material uploaded by ExcelR Solutions Training Institute staff .
Module 1 -
Introduction
IT Service Management in the modern world
About ITIL 4
Module 2 - Key
Concepts Of Service Management
Value
Value co-creation
Service providers
Service consumers
Other stakeholders
Products
Services
IT Service provider models and IT Governance
Service offerings
Service relationship
Utility and Warranty
Module 3 - The Four
Dimensions Of Service Management
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
External Factors
Module 4 - The
Service Value System
Service value system an overview
Opportunity, demand and value
Module 5 - The ITIL
Guiding Principles
Focus on Value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Module 6 - Governance
Governing bodies and governance
Governance in SVS
Module 7 - Service
Value Chain
Plan
Improve
Engage
Obtain/build
Deliver and support
Module 8 - Continual
Improvement
Steps of the continual improvement model
Continual improvement and the guiding principles
Module 9 - ITIL
Management Practices
Information security management
Relationship management
Supplier management
Availability management
Capacity and performance management
Change control
Incident management
IT asset management
Service configurations management
Monitoring and event management
Release management
Deploy management
Service continuity management
Service desk
Service level management
Service request management
Module 10 - Exam
Preparation
Format : 40 Multiple choice questions
Duration : 60 minutes
ITIL
4 Foundation is the entry-level certification within the ITIL 4 qualification scheme.
It provides an insight on the best practices that IT organizations have to
adopt and adapt for effective IT Service Management. ITIL ensures that IT
services are aligned to the changing business needs and provides guidance to
transform IT as a strategic asset rather than being mere service provider.
ExcelR offers both classroom and online training on ITIL 4 Foundation certification in Hyderabad,
delivered by certified, experienced trainers who are considered as one of the
best ITIL Foundation trainers in the industry.
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