ITIL Foundation Training free videos and free material uploaded by aadseducation staff .
Syllabus / What will i learn?
- Service Lifecycle: Introduction to Service Management, understand the fundamental ITIL lifecycle stages, definitions, processes, functions, roles & responsibilities
- Service Strategy: How to align IT strategy with business goals and expectations
- Service Design: Transform business requirements into strategic solutions
- Service Transition: Manage change, risk, and quality assurance
- Service Operation: Establish day-to-day business operations and customer expectations
- Continual Service Improvement: Strategies for overall process and service improvement
- Exam: Prepares participants to take and pass the ITIL Foundations Certification examination successfully
Curriculum for this course
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