ITIL 4 FOUNDATION free videos and free material uploaded by 3RI Technologies Pvt Ltd Training Institute staff .
Introduction to ITIL®
4
The evolution from ITIL® v3 to ITIL® 4
Purpose of ITIL® 4
Certification Scheme
Key Concepts of
Service Management
Service & Service Offerings
Product
Service Management
Value & Value Co-creation
Service Provider & Service Consumer Organizations
Other Stakeholders
Service Relationships & Service Relationship Model
Service Provision & Service Consumption
Value: Outcome, Cost & Risk
Value: Utility & Warranty
The Four Dimensions
of Service Management
Dimension 1: Organizations & People
Dimension 2: Information & Technology
Dimension 3: Partners & Suppliers
Dimension 4: Value Streams & Processes
External Factors
The ITIL® Service
Value System (SVS)
Inputs & Outcome of the SVS
Components of the SVS
The Guiding
Principles
Focus on Value
Start Where you are
Progress Iteratively with Feedback
Collaborate & Promote Visibility
Think & Work Holistically
Keep it Simple & Practical
Optimize & Automate
Service Value Chain
Activity: Plan
Activity: Improve
Activity: Engage
Activity: Design & Transition
Activity: Obtain/Build
Activity: Deliver & Support
Value Chain interaction with Value Streams & Practices
ITIL Management
Practices
General Management, Service Management & Technical
Management Practices
Purpose Statement
& Key definitions of following Practices: (Bloom’s Level 1)
Information Security Management
Relationship management
Supplier management
IT asset management
Service configuration management
Deployment management
Release management
Monitoring and event management
Purpose Statement, Key Definitions & Overview
Understanding of following Practices: (Bloom’s Level 2)
Continual improvement
Service level management
Incident management
Problem management
Change control
Service request management
Service desk
ITIL 4 Foundation is the most recognized entry-level ITIL certification for Pune IT professionals. IT companies need specialized professionals who can provide effective IT assistance. The following topics are included in the course:
ITIL Foundation course will help you understand the fundamental ITIL services and Service Value System, as well as the main ITIL elements and principles.
ITIL foundation course outlines procedures, policies, practices, and checklists that an organization should use to prepare, execute, and achieve a certain level of competence.
This course increases IT service management (ITSM) efficiency in terms of cost management and business productivity improvement.
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