ITIL Certification free videos and free material uploaded by learntek staff .
ITIL – Introduction
What is ITIL
Overview of ITIL and its goals
Introduction to ITIL lifecycle
Importance
Service Management
Best Practices in IT Service Management
Roles and responsibilities
Stakeholder identification
Explaining Service providers
Service Lifecycle
Lifecycle overview
Role and Functions
Service owner and process owner
Service Strategy
Purpose and scope of Service Strategy
Service strategy processes
Type of Services
Service Design
Scope and purpose of Service Design
Roles and responsibilities
Service Catalogue Management
Service Transition
Purpose and scope of Service Transition
Configuration Management
Change Management
Service Operation
Purpose and scope of Service Operation Phase
Communication Management
Event Management
Continual Service Improvement
Purpose and scope of Continual Service Improvement
Process and key principle
Improvement steps and process
Service Desk Function
Roles and Objective of
Technical Management Function
Application Management Function
IT Operations Management Function
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