CRM Domestic Non-Voice free videos and free material uploaded by Rooman technologies Pvt Ltd Training Institute staff .
Deal remotely with customer
queries – Domestic Customers:
Internal
External
Queries received by:
E-mail
Chat
Appropriate people:
Supervisor
Other members of your team
Subject matter experts
Manage your work to meet
requirements Work requirements:
Activities (what you are required
to do)
Deliverables (the outputs of your
work)
Quantity (the volume of work you
are expected to complete)
Standards (what is acceptable
performance, including compliance with Service Level Agreements)
Timing (when your work needs to be
completed)
Appropriate people:
line manager
The person requesting the work
Members of the team/department
Members from other
teams/departments
Resources:
Equipment
Materials
Information
Maintain a healthy, safe and
secure working environment Emergency procedures:
Illness
Accidents
Fires
Other reasons to evacuate the
premises
Breaches of security
Resources (needed to achieve
the unit objectives):
Information
Government agencies in the areas
of safety, health and security and their norms and services
Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, and Process Associate Transaction etc.
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