CUSTOMER SERVICE PROFESSIONAL Training Provided by APTECH AVIATION BEHALA Training Institute in Kolkata,Behala
CUSTOMER SERVICE PROFESSIONAL free videos and free material uploaded by APTECH AVIATION BEHALA Training Institute staff .
Presentation and Communication
Skills
Grooming Skills
Personality Development
Customer Service
Selling Skills and Techniques
MS Word-basics
MS Excel
Understanding Social Media
Marketing
This course will help you study service sector from close quarters and understand how Customer Service Executives add value to the business. You will also get trained in selling skills & techniques and fundamentals on social media marketing so that you are fully prepared to work with the topmost firms and handle customer interaction for them across different platforms.
Rapid expansion of service industry has resulted in a huge demand for trained professionals who can tend to customers’ queries, and communicate well with them. Satisfactory customer communication not only plays a key role in customer retention but also contributes in increased sales.
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