Domestic IT Helpdesk Attended

Introduction To Computers

History of Computers; Computer Generations: First Generation, Second Generation, Third Generation, Fourth Generation and Fifth Generation

Types of Computers

Identifying of Computer components

Assembling of Computer

Types of software

Email Client Configuration

Understanding of Email client

Sending and receiving of emails using email clients

Configuration of Email client

Word Processing

Understanding of word processing

Understanding options available in word screen

Create and open new word document

Usage of keystrokes

Formatting of a document

Setting page layout and selecting of fonts.

Data Entry Operator Operational Skills

Types of skills need to have by Data entry operator

Understanding of work process

Understanding of customer service

Data entry operator life skills

Introduction To Networking

Understanding of Data Networking

Types of Networks

Understanding of wireless LAN

Types of network topology

Types of media used in computer networks

IP addressing

Server Hardware

Differentiate between Desktop, laptop, workstation and server machine

Types of servers

Identifying of server hardware components

Working With Spread Sheets

Usage of spread sheets

Identifying different parts/options available in workbook

Data Validation

Formulas and Functions

Manage Your Work To Meet Requirements

Communication Skills and the IT Professional

Relationship Between Communication Skills and Professional Behavior

Working with a Customer

Handling different types of customers

Employee Best Practices

Customer Satisfaction

Working with others

Organizing and taking responsibility

Documentation and Chain of Custody

Internet And Email

What is internet

How to get access to internet

Internet benefits

Importance of email in communication

Introduction To Data Entry Operations

Data entry only once

Data Forms

Data validation

Data entry rules and guidelines

Roles and responsibility of Data entry operator

Introduction To Network Security

Importance of network security

Describe types of security threats

Understanding of virus, worms, Trojans

Understanding of Adware, malware & spyware.

Data Backup

Understanding of wireless security

Maintain A Healthy, Safe And Secure Working Environment

General Safety in work environment

Electrical Safety in work environment

Fire Safety in work environment

Procedures to Protect

Equipment and Data

Equipment Disposal

Roles and Responsibilities of an employee during emergency situations