ITIL® INTERMEDIATE SD CERTIFICATION TRAINING free videos and free material uploaded by TotalEducator Training Institute in Delhi .
Introductory Lesson
Introduction to Service Design
Service Design Principles/p>
Service Design Processes
Service Design Technology related activities
Organizing for Service Design
Technology Considerations
Implementing Service Strategy
Challenges, Critical Success Factors and Risks
Summary and Directed studies
The Service Design (SD) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management. Logixpedia’s training program for the ITIL Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.
The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization
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