ITIL® INTERMEDIATE SO CERTIFICATION TRAINING free videos and free material uploaded by TotalEducator Training Institute in Delhi .
ITIL 4 Service Management Practices
Introducing the 3 areas of Practice
Key practices in ITIL4
Incident Management
Problem Management
Change Control
Service Request Management
Service Level Management
Service Desk
Continual Improvement
Overview of other practices in ITIL4
The ITIL 4 Service Value System (SVS)
Understanding the role of the Service Value System
Elements of the ITIL4 SVS
Guiding Principles
Governance
Service Value Chain
Practices
Continual Improvement
Service Value Chain
Understanding the Elements of the Service Value Chain
Practices and their role in the Service Value Chain
Using the Service Value Chain to identify and map Value Streams
The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.
Logixpedia ITIL Intermediate SO certification training includes both online and classroom training that allows candidates to prepare for the ITIL SO exam in the comfort of their own place and/or in a Classroom learning environment
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