ITIL V4 FOUNDATION free videos and free material uploaded by TotalEducator Training Institute in Delhi .
ITIL 4 Service Management Practices
Introducing the 3 areas of Practice
Key practices in ITIL4
Incident Management
Problem Management
Change Control
Service Request Management
Service Level Management
Service Desk
Continual Improvement
Overview of other practices in ITIL4
The ITIL 4 Service Value System (SVS)
Understanding the role of the Service Value System
Elements of the ITIL4 SVS
Guiding Principles
Governance
Service Value Chain
Practices
Continual Improvement
Service Value Chain
Understanding the Elements of the Service Value Chain
Practices and their role in the Service Value Chain
Using the Service Value Chain to identify and map Value Streams
ITIL is a globally recognized Best Practices Framework that is being adopted by many organizations. Following ITIL practices helps deliver IT Services effectively and efficiently, thereby delivering Value to Customers.
- 0 Reviews
- 0 Students
- 27 Courses
Write a public review