SALESFORCE ADMIN

Introduction

Introduction on Cloud Computing

IAAS (Infrastructure as a Service)

PAAS(Platform as a Service)

SAAS(Software as a Service)

Introduction on CRM

Introduction on SalesForce.Com

Salesforce Standard Objects

Salesforce Sales Process

Salesforce Service Process

Lead management

Web to Lead

Lead auto response

Case management

Web to case

Email to case

Case escalation

Salesforce Date Model

Becoming Familiar with the Setup Area

Introducing Apps

Introducing Objects

Introducing Tabs

Introducing Fields

General Fields

Enhancing the Simple App with Advanced Fields

Field Dependency

Becoming Familiar with Object Detail Pages

Data Validation

Enhancing the Simple App with Data Validation

Introducing Validation Rules

Standard Validation Rule

Custom Validation Rule

UI Design & Assignment

Introducing Page Layouts

Adding page Layout elements

Tab Layouts

Record Type management

Expanding the App Using Relationship

ntroducing Relationships

Lookup Relationship

Master Detail Relationship

Roll-up Summary fields

Hierarchy Relationship

Self Relationship

Many to many Relationship

User Management

Introduction Users

User creation

Setting up features per user record

Security and Sharing

Organization-Wide Defaults

Profile

Permission Sets

Introduction on Roles, Profiles

Sharing Rules

Manual Sharing

Field Level Permissions

Creating Public Groups and Queues (also, difference between them)

Data Management

Data Import with Data Loader

Insert

Upsert

Update

Delete

Export

Export All

Using Custom Workflow Processes

Introducing Workflow

Workflow Actions

Update Record

Create Task

Automate Emails

OWD

Introducing Approvals Process

Planning for Approval Processes

Creating an Approval Process

Creating Approval Steps

Analysing Data with Reports and Dashboards

Introducing Reports

Tabular Reports

Summary Reports

Matrix Reports

Joined Reports

Report Formats

Introducing Dashboards

Adding Dashboard Components

Dynamic dashboard

Bucket fields

Custom Reports Types

Bonus Syllabus

Salesforce Deployment

Migration Strategies

Inbound Change Set

Outbound Change Set

Migration from one Salesforce environment to Other

Packaged deployment

HOT TOPIC IN INDUSTRY!!

Salesforce Lightning Essentials

Salesforce Mobile Essentials

Salesforce Integration Essentials

Salesforce Wave analytics Essentials