SAP CRM

General SAP Transactions

Foundation Architecture of my SAP CRM

Overview of CRM server Technology and User Interface

Business Partners

Organizational Model

Territory Management

Product master

Business Transaction Processing

Activity Management

Partner Processing

Actions

Overview of Pricing in CRM

CRM Billing Overview

CRM Middleware

Interaction Center Overview

Architecture landscape

Win Client Profile & Configuring Components

Action Box and alert molder

Interaction center scripting

Opportunity Management

Copy Control

Quotation and Order Management

Overview Contract Management

Introduction to BW

Activating CRM Business content

Introduction to analytics

Data Mining Work Bench

Analysis Process Designer (APD)

Customer analytics (data mining, CL TV)

Marketing analytics (planning, Target group selection, RFM analytics)

Overview of marketing management in my SAP CRM

Marketing and campaign planning

Planning and performing marketing projects

Marketing Calendar

Personalized mail forms

Creating personalized e-mails

Business partner-controlled communication

Segmenting business partners

Marketing attributes

Segment Builder

Creating profiles and target groups

Lead Management

Campaign automation

External List Management