SAP CRM (Functional) free videos and free material uploaded by SLA Consultants Gurgaon Training Institute staff .
Module 1 - Introduction of SAP
CRM
What is SAP CRM?
Importance and features of SAP CRM
Business partners
Sales and marketing
SAP solution manager
Module 2 - Business partners
Duties of business partners
Ranges and classifications
Types and hierarchies of BP
SAP CRM Queries
Relationships
Installation and configuration
ECC
Module 3 - Organization model
What is SAP CRM organization
model?
CRM vs EQ organization model
Mapping of ECC
Marketing, sales, service
functions
Attributes, division, Features and
distribution channels
Responsibility and rule types
Data determination
Middleware settings
Module 4 - Product
Product customization on stand
alone
What is categories and hierarchies?
Relationship and condition process
Assigning applications to various
functions
Customization of product with ECC
Defining and downloading
categories and hierarchies
Material, attributes, products and
set types download
Develop service and warranty of the
product
Module 5 - Base customization
Type of transaction
Identifying category of the item
Control copy
Status and Data profile
Text determination process
Partner and action determination
process
CRM pricing
Subject profile
Pricing conditions and procedures
download from ECC
Module 6 - WebUI
Role of business
Authorization and duties of PFCG
for various business roles
Technical and navigation bar
profile
Assigning business roles to
organization model
Module 7 - Sales
Sales agreement
Opportunity management
Sales order and quotation
Lead management
Module 8 - Service
Complaints and returns with
credit, debit and SLA
I base
Service agreement and contract
Service ticket and requests
Service letter
In-house repair
Module 9 - IC
Determining the account
Management of case
Fact sheet
Call list
Alerts
Agent inbox
Broadcast message
Configuration and routing rules of
ERMS
SAP Customer Relationship Management CRM is a module that helps the organization to crack and organized their current and prospective customers. The SAP CRM tool is used for storing information related to the customer interfaces which can be stored and recovered by employees. SAP CRM Functional Analyst is a highly in-demand job profile who is responsible for gathering, configuration and customization of SAP CRM implementation. In SAP CRM Functional Training Course provided by SLA Consultants Gurgaon in Gurgaon/Gurugram supports various techniques such as marketing, sales and services using various mediums in order to help the participants in specific knowledge and expertise to make better decisions regarding Customer services
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