SAP CRM (Technical)

Module 1 - Introduction to SAP CRM

Overview of CRM

SAP GUI Vs CRM User

Importance and benefits of SAP CRM

Object-oriented ABAP

CRM Middleware

Module 2 - Interface

CRM Areas

Architecture of CRM

Data type in CRM

One order framework

Developing master and transcational data

Role concept in CRM

Business and PFCG role

Configuration key

Layout and technical profile

Navigational bar profile

Logical link and work center

Direct link group

Module 3 - SAP CRM user interface screen structure

Header and navigation area

Work area and title

History saved searches and system links

Header area

Assignment blocks

Module 4 - Object oriented ABAP

Class, object, interface

Building classes

Features and methods

Inheritance and events

Super, static, abstract class

Final and friend class

Module 5 - MVC model

What is model view controller design?

MVC design pattern

Model

View

Controller

Module 6 - Workbench

Developing new component

Creating view with value and model node

UI configuration tool

Component and customer controller

Context nodes binding

Runtime repository editor

Module 7 - Controller

Inbound and outbound plugs

Controller class

Event handler

Module 8 - Context

Context class and nodes

Attributes in context node

Techniques of an attributes

Module 9 - Layers

Business object layer

Presentation layer

API

Generic interaction layer

Module 10 - Component enhancement

Development of enhancement set

Assigning enhancement set to client

Allocating elements to enhancement set

Enhancing the view and components

Module 11 - Cross component

Interface and usage of components

Navigational links

Module 12 - BOL component

BOL, GENIL Structure

Child and parent entity

Root, search and dynamic search objects

Access and dependent objects

Module 13 - Data model enhancement

EEWB

AET

Module 14 - CRM Middleware

Tracking inbound and outbound queues

Monitoring BDoc’s

Interview preparation

Resume building

Real-time objects